Refund Policy

Thank you for choosing Kranium HR Inc. (“Kranium HR”, “we”, “us” or “our”) for your HR management needs. We want to ensure that you are completely satisfied with our services. In the event that you are not satisfied, we offer a refund policy in accordance with the policies of our payment gateway partner, Instamojo.

  1. Refund Eligibility

To be eligible for a refund, you must have purchased our services through our website, www.kraniumhr.com, and paid using Instamojo. Refunds will only be issued for the following reasons:

(a) Service not delivered: If we are unable to deliver the service you have purchased.

(b) Service not as described: If the service you received was not as described on our website.

  1. Refund Process

To initiate a refund, please send an email to sales@kraniumhr.com with the following information:

(a) Your name and email address

(b) Date of purchase

(c) Reason for the refund request

(d) Payment reference ID provided by Instamojo

Once we receive your refund request, we will process it within 7 business days. If the refund request is approved, the refund will be issued to the same payment method used to make the purchase. The refund amount will be equal to the amount paid for the service, less any applicable taxes or fees.

  1. Non-Refundable Services

The following services are not eligible for a refund:

(a) Services that have been completed or partially completed.

(b) Services that were cancelled by the customer after the service has been initiated.

(c) Services that were cancelled due to the customer’s failure to provide necessary information or respond to requests for information in a timely manner.

  1. Contact Us

If you have any questions or concerns about our refund policy, please contact us at sales@kraniumhr.com. We are committed to providing excellent customer service and will do our best to address any issues you may have.