Author: kranium

01 10-2020
Story of a Layoff that didn’t happen

Some days back a client called me. It was towards the end of the third phase of the lockdown. It was likely that he would be able to resume his business but he was a…

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04 09-2020
5 Steps to make sure your job is safe

Many working people are beset with a very real fear today. No, it is not the fear of getting Covid-19. They are afraid of losing their jobs. The Coronavirus pandemic has hit the whole world…

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24 07-2020
Successful Crisis Management in an SME Context

?How do you handle a crisis as an entrepreneur, especially when you have never ever handled one in your entire business career? The Covid-19 pandemic has caught all of us unawares. Especially those of us…

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16 02-2016
14 Key Performance Indicators (KPIs) to Measure Customer Service

How do you know if your customer service is living up to customer expectations? The answer is in KPIs, or key performance indicators. There are plenty of different KPIs you can use to measure customer service and…

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13 02-2016
4 Ways to Evaluate Employee Performance

Employers who routinely review employee performance and conduct regular employee evaluations reap tremendous benefits: Your employees will know what you expect of them. They will receive feedback, praise, and criticism of their work, and will…

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08 02-2016
Payroll services: Benefits of outsourcing administrative processes

For small businesses, outsourcing is assigning non-core, non-revenue-producing activities to specialists. It differs from contracting in that outsourcing is a strategic management tool that involves structuring an organization around what it does best, often described…

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04 02-2016
This Is Not A Surprise: Managers Are Terrible At Developing Talent

Managers are worse at developing their employees than at anything else they do. This was the conclusion of Korn Ferry Institute leadership development researcher Robert Eichinger, who found ‘the ability to grow talent’ was ranked…

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27 01-2016
The Best HR KPIs Aligned With Company Strategy

The Best HR KPIs Aligned With Company Strategy This article will summarize a long research that was done for various kinds of HR KPIs. Below you will find the list of KPI for a Human…

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