Category: Blog

16 02-2016
14 Key Performance Indicators (KPIs) to Measure Customer Service

How do you know if your customer service is living up to customer expectations? The answer is in KPIs, or key performance indicators. There are plenty of different KPIs you can use to measure customer service and…

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13 02-2016
4 Ways to Evaluate Employee Performance

Employers who routinely review employee performance and conduct regular employee evaluations reap tremendous benefits: Your employees will know what you expect of them. They will receive feedback, praise, and criticism of their work, and will…

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08 02-2016
Payroll services: Benefits of outsourcing administrative processes

For small businesses, outsourcing is assigning non-core, non-revenue-producing activities to specialists. It differs from contracting in that outsourcing is a strategic management tool that involves structuring an organization around what it does best, often described…

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04 02-2016
This Is Not A Surprise: Managers Are Terrible At Developing Talent

Managers are worse at developing their employees than at anything else they do. This was the conclusion of Korn Ferry Institute leadership development researcher Robert Eichinger, who found ‘the ability to grow talent’ was ranked…

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27 01-2016
The Best HR KPIs Aligned With Company Strategy

The Best HR KPIs Aligned With Company Strategy This article will summarize a long research that was done for various kinds of HR KPIs. Below you will find the list of KPI for a Human…

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13 01-2016
Five important KPI’s for travel agents and what they help you measure.

Closing monitoring key financial key performance indicators KPI is a an important part of managing any business, but given the high number of variables in the travel industry, being able to quickly drill down into profit…

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08 12-2015
How to set KPI in your business easily?

If you are an employee, you are probably very familiar with the concept of KPIs or Key Performance Indicators as a tool used by your manager or supervisor to measure and monitor your job performance. …

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24 11-2015
Employee Engagement and Company Culture

The future of work is screwed. It’s being built upon a foundation of legacy thinking and outdated value systems. Instead, the future of work should start with a reboot in company culture and employee engagement….

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19 11-2015
Negative Feedback and Why Hate it | Performance Appraisals

When the words performance appraisal are spoken, they almost immediately evoke a strong reaction–sometimes good, sometimes bad–but there’s always a reaction. I’m a big fan of positive feedback. That’s why I filter my email so I…

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16 11-2015
HR workplace and Creativity

HR isn’t typically viewed as being creative, so it was interesting to take a step outside the boundaries of traditional thought to see what people would have to share. The small groups started with the…

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