How do you know if your customer service is living up to customer expectations? The answer is in KPIs, or key performance indicators. There are plenty of different KPIs you can use to measure customer service and…
Read more...Employers who routinely review employee performance and conduct regular employee evaluations reap tremendous benefits: Your employees will know what you expect of them. They will receive feedback, praise, and criticism of their work, and will…
Read more...For small businesses, outsourcing is assigning non-core, non-revenue-producing activities to specialists. It differs from contracting in that outsourcing is a strategic management tool that involves structuring an organization around what it does best, often described…
Read more...Managers are worse at developing their employees than at anything else they do. This was the conclusion of Korn Ferry Institute leadership development researcher Robert Eichinger, who found ‘the ability to grow talent’ was ranked…
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