Month: February 2016

16 02-2016
14 Key Performance Indicators (KPIs) to Measure Customer Service

How do you know if your customer service is living up to customer expectations? The answer is in KPIs, or key performance indicators. There are plenty of different KPIs you can use to measure customer service and…

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13 02-2016
4 Ways to Evaluate Employee Performance

Employers who routinely review employee performance and conduct regular employee evaluations reap tremendous benefits: Your employees will know what you expect of them. They will receive feedback, praise, and criticism of their work, and will…

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08 02-2016
Payroll services: Benefits of outsourcing administrative processes

For small businesses, outsourcing is assigning non-core, non-revenue-producing activities to specialists. It differs from contracting in that outsourcing is a strategic management tool that involves structuring an organization around what it does best, often described…

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04 02-2016
This Is Not A Surprise: Managers Are Terrible At Developing Talent

Managers are worse at developing their employees than at anything else they do. This was the conclusion of Korn Ferry Institute leadership development researcher Robert Eichinger, who found ‘the ability to grow talent’ was ranked…

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